Privacy Policy

PaiCompare Pty Ltd (ABN 45 699 649 753) (“Paicompare”, “we”, “us”, “our”) is committed to protecting the privacy of individuals who use our website and services. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information.

We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in that Act. This Policy should be read in conjunction with our Website Terms of Use.

1. Information We Collect

1.1 Information You Provide

Merchants do not register accounts on the Paicompare platform. Instead, when you submit a comparison enquiry through our website, you provide us with the following information:

• • Full name

• • Email address

• • Phone number

• • Business name

• • ABN

• • Monthly revenue (AUD)

• • Average transaction value (AUD)

• • Current payment provider

• • Current merchant service rate

This information is collected solely for the purpose of assessing your business requirements and forwarding your enquiry to relevant suppliers in our panel. We do not store payment card details or billing information.

1.2 Information Collected Automatically

When you use our website or services, we may automatically collect:

• • IP address and device identifiers

• • Browser type, operating system, and device information

• • Pages viewed, links clicked, and time spent on our platform

• • Referring URLs

• • Cookies and similar tracking technologies (see clause 5)

1.3 Information from Third Parties

We may receive personal information about you from third parties, including data providers, advertising partners, and analytics providers, where permitted by law.

2. How We Use Your Information

By using our platform and submitting your business information, you consent to us collecting and using that information to:

• • Assess your business requirements and determine which suppliers from our panel are best suited to your needs

• • Match and compare options from our pool of suppliers on your behalf, including pricing, product features, and suitability criteria

• • Present you with a recommended option or shortlist based on our assessment of your business information

• • Share relevant details of your enquiry with suppliers in our network for the purpose of providing you with a comparison or quote

• • Respond to your enquiries and provide ongoing customer support

• • Send you communications you have requested, including comparison results, quotes, and follow-up information

• • Send you marketing communications where you have consented or where we are otherwise permitted to do so

• • Improve our platform, supplier panel, and matching methodology

• • Comply with our legal obligations and protect the rights and safety of Paicompare, our suppliers, and users

You acknowledge that by submitting your business information, you are consenting to Paicompare using that information to identify and recommend the most suitable option from our supplier pool. Paicompare’s recommendations are based on the information you provide and the suppliers available on our panel at the time of your enquiry.

3. Disclosure of Your Information

We may disclose your personal information to:

• • Third-party service providers who assist us in operating our platform (e.g. cloud hosting, analytics, payment processors) — such providers are required to handle information in accordance with this Policy

• • Business partners where you have requested a comparison or referral to their products or services

• • Government agencies or law enforcement where required or authorised by law

• • Successors in connection with a merger, acquisition, or sale of assets, subject to appropriate confidentiality obligations

We will not sell, rent, or trade your personal information to third parties for their own marketing purposes without your explicit consent.

4. Overseas Disclosure

Our services and operations are based in Australia. We handle your personal information within Australia and do not routinely disclose it to overseas recipients. If this changes, we will update this Policy and take reasonable steps to ensure any overseas recipient handles your information consistently with the APPs.

5. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyse usage, and deliver targeted advertising. You can control cookie settings through your browser; however, disabling cookies may affect the functionality of our platform.

We may use third-party analytics services (such as Google Analytics) and advertising networks that set their own cookies. Please refer to the privacy policies of those services for further information.

6. Data Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

You should promptly notify us if you become aware of any unauthorised access to your account.

7. Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations, and to resolve disputes. When information is no longer required, we take reasonable steps to destroy or de-identify it.

8. Access and Correction

You have the right to request access to personal information we hold about you and to request correction of any inaccurate or incomplete information. To make a request, please contact us at support@paicompare.com.au. We will respond within 30 days.

We may decline to provide access or make corrections in certain circumstances permitted by law, in which case we will provide written reasons.

9. Complaints

If you have a complaint about how we handle your personal information, please contact our Privacy Officer at support@paicompare.com.au. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated Policy on our website with a revised “Last Updated” date. Your continued use of our platform after such changes constitutes acceptance of the updated Policy.

11. Contact Us

For privacy-related enquiries, please contact: